Privacy Policy

1. Overview

Welcome to EzeCoverage (“EzeCoverage,” “we,” “us,” or “our”). This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard your personal information when you visit ezecoverage.com (the “Site”) or otherwise interact with us, and it describes the choices you have about that information.

IMPORTANT: BY ACCESSING OR USING THE SITE, OR BY SUBMITTING INFORMATION TO US, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DISAGREE, PLEASE DO NOT USE THE SITE.

For state‑specific rights, see the State Addendum (Section 18). Dispute‑resolution terms (including mandatory arbitration and a class‑action waiver) are found in our Terms & Conditions.

2. Personal Information We Collect

Individual Identifiers: Name, postal address, email address, phone number, IP address, online identifiers

Customer Records: Telephone number, account name, billing or shipping address

Personal Characteristics: Age, gender (if voluntarily provided)

Commercial Information: Products or services purchased, obtained, or considered

Internet / Network Activity: Browsing history, search history, interactions with our Site

Geolocation Data: Precise or approximate location inferred from IP or mobile data

Audio & Call Recordings: Recordings of inbound or outbound calls (see Section 11)

Inferences: Profiles or preferences derived from the information above

*We do not intentionally collect biometric, health, or educational‑record data.

3. How We Collect Information

1. Directly from you — e.g., when you complete a webform, call us, text us, or otherwise provide information.

2. From third‑party partners — lead‑generation publishers or data brokers that share information where legally permitted. We require these partners to collect, store, and transfer data in compliance with all applicable laws (e.g., TCPA, CCPA, and other state privacy statutes) and to provide documented consent records. We may conduct source‑verification audits when appropriate.

3. Automatically — through cookies, pixels, and similar technologies (see Section 6).

For TCPA compliance we maintain time‑stamped logs of consent and revocation and screen phone numbers against federal, state, and our internal Do‑Not‑Call (DNC) lists before dialing.

4. How We Use Information

Connect you—or our lead‑buying Business Partners—with relevant products or services. (Data supplied by partners may be “aged,” subject to verification, or supplemented for accuracy.)

Provide, maintain, secure, and improve the Site.

Respond to inquiries and provide customer support.

Conduct analytics, marketing (subject to consent), research, and fraud prevention.

Comply with legal obligations and enforce our policies and contracts.

We may create aggregated, de‑identified datasets for analytics. These datasets cannot reasonably be used to identify you.

5. How We Share Information

Category of Personal Information

Identifiers, Customer Records, Personal Characteristics, Commercial Info, Inferences

Internet / Network Activity

*“Sell” and “Share” have the meanings given in the California Consumer Privacy Act (CCPA/CPRA). We sell/share data only with your express consent (see Section 9) and require recipients to honor GPC or other opt‑out signals and to use the data solely as contracted.

We may also disclose information (i) to comply with law, (ii) to protect EzeCoverage or others, or (iii) during a merger, acquisition, or similar transaction.

6. Cookies & Tracking Technologies

We use first‑ and third‑party cookies, pixels, and similar tools for:

Site functionality (e.g., keeping you logged in)

Analytics and performance measurement

Advertising and retargeting

Browser settings may also block or delete cookies, though some Site features may not work properly. First‑party analytics cookies may not be disabled by Global Privacy Control.

7. Do Not Track & Global Privacy Control

Some browsers transmit Do Not Track (DNT) or Global Privacy Control (GPC) signals. We honor valid GPC or other state‑approved Universal Opt‑Out Mechanisms as requests to opt out of (i) targeted advertising and (ii) the sale or sharing of personal information—to the extent technically feasible and required by applicable law. The Site does not otherwise respond to DNT signals.

8. Your Privacy Choices & Opt‑Out Timelines

Choice

Marketing calls / texts

Internal DNC

Email marketing

Access / Delete / Correct

*We notify downstream service providers of sale/share opt‑outs within the same 15‑day window.

9. Express Written Consent (TCPA)

By entering and submitting your telephone number on this Site, you give express written consent for EzeCoverage—and the single licensed insurance agent or agency specifically identified to you at the time of request—to contact you by telephone call or text message (including via automatic dialing technology, prerecorded or artificial voice) for the sole purpose of discussing Medicare plan options.

• Consent is limited to this one‑to‑one interaction and does not authorize calls or texts from any other third parties.

• You are not required to provide this consent as a condition of purchase.

• You may revoke consent at any time by replying “STOP,” emailing [email protected], or using any method described in Section 8.

• Standard message & data rates may apply.

10. Marketing Communications & CAN‑SPAM

Promotional emails always contain our physical mailing address and a one‑click unsubscribe link. We honor email opt‑out requests within 10 business days.

11. Call‑Recording Disclosure

Inbound and outbound calls may be recorded or monitored for quality assurance, training, and compliance. If you do not consent, please discontinue the call.

12. Information Security

We employ reasonable and appropriate safeguards, including:

Encryption in transit and at rest

Role‑based, least‑privilege access controls

Third‑party penetration testing and vulnerability scanning

Multi‑factor authentication for administrative accounts

An incident‑response plan and vendor‑security assessments

No method of transmission or storage is 100 % secure; we cannot guarantee absolute security.

13. Data Retention

Data Type

Consent & revocation logs

Support & transaction records

Analytics & cookie data

Call recordings

Legal hold / regulatory requirement

Typical Retention Period

5 years

7 years

18 months

2 years

As long as necessary

We delete or de‑identify data when it is no longer needed unless a longer retention period is required by law or to defend legal claims.

14. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect information from them. For users aged 13–15, we obtain opt‑in consent before any sale or sharing of personal information. Parents or guardians may request deletion of a minor’s data via the methods in Section 17.

15. Changes to This Privacy Policy

We may update this Policy periodically. Material changes will be posted at least 30 days before taking effect, and where required, we will seek your consent or provide an opt‑out.

16. Dispute Resolution

Any dispute arising from this Policy is subject to the Arbitration Agreement and Class‑Action Waiver in our Terms & Conditions.

17. Contact Us

EzeCoverage

2637 E Atlantic Blvd #12566 Pompano Beach, FL 33062

Email: [email protected]

If you need this Policy in an alternate format due to a disability, please contact us using the methods above. We will make every reasonable effort to resolve your concerns.

18. State Addendum

Florida: Text “STOP” to any EzeCoverage marketing SMS to opt out; we will cease messages within 15 days.

Oklahoma, Maryland, and other states: We honor state‑specific telemarketing consent and revocation requirements within the timelines in Section 8.

Additional rights for CA, CO, CT, VA, UT, IN, TX, MT, TN, FL, and any state with similar privacy laws are described throughout this Policy and may be exercised via the methods in Section 8.